Dispute resolution, returns and refunds for Vendorah customers
Vendorah Dispute Resolution Policy
Version: 1.0
Last updated: 17/12/2025
If a dispute arises between buyer and seller:
1. Direct Communication
Parties should first attempt to resolve the issue directly through the platform's messaging system.
2. Escalation to Vendorah
If unresolved, either party may escalate to Vendorah support within 7 days of the issue arising.
3. Vendorah Review
Vendorah will review evidence from both parties, including:
• Order details and communications;
• Photos or documentation;
• Delivery confirmations;
• Previous dispute history.
4. Resolution Options
Vendorah may:
• Facilitate a refund or partial refund;
• Arrange a return or replacement;
• Adjust vendor ratings or performance scores;
• Take no action if the dispute is unfounded.
5. Final Decision
Vendorah's decision is final, except where required by law to provide further recourse.
6. Timeframes
• Disputes must be raised within 7 days of delivery or pickup.
• Vendorah aims to resolve disputes within 14 business days.
7. Bad Faith Disputes
Repeated frivolous or bad faith disputes may result in account suspension.
8. Contact
For dispute assistance, contact: vendorah.tech@gmail.com