Vendorah Privacy Policy
Version: 1.0
Last updated: 17/12/2025
This Privacy Policy explains how personal information is collected, used, stored, and shared when using the Vendorah platform, operated by Vendorah (Pty) Ltd ("Vendorah", "we", "us", or "our").
Vendorah is committed to protecting personal information and complying with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA).
1. Scope & Applicability
This Privacy Policy applies to all individuals who access or use the Vendorah platform, including:
• customers;
• vendors and store owners;
• service providers operating through the platform;
• visitors to the Vendorah website or mobile application.
By using Vendorah, you acknowledge and agree to the practices described in this Policy.
2. Cookies & Website Tracking
Vendorah may use cookies and similar technologies on its website to:
• enable core platform functionality;
• remember user preferences;
• analyse website usage and performance;
• improve user experience.
Cookies do not collect personal information such as passwords or payment details.
Users may disable cookies through their browser settings. Disabling cookies may affect certain website features or functionality.
3. Children & Minors
Vendorah does not intentionally target children under the age of 18.
Where minors are permitted to access or use the platform:
• personal information relating to minors may only be provided with the knowledge and consent of a parent or legal guardian;
• parents or legal guardians are responsible for supervising a minor's use of the platform;
• Vendorah does not knowingly collect personal information from minors without appropriate consent.
4. Information We Collect
4.1 Personal Information
We may collect personal information, including but not limited to:
• full name;
• email address;
• phone number;
• delivery or pickup addresses;
• identity or verification information where required for compliance.
4.2 Account & Platform Information
We collect information relating to platform usage, including:
• account registration details;
• order and transaction history;
• delivery selections and fulfilment records;
• dispute history and resolutions;
• vet, trust, or performance score data.
4.3 Payment & Financial Information
Vendorah does not store full payment card or banking details.
Payments, escrow handling, and financial transactions are processed by third-party payment service providers, including TradeSafe.
5. How We Use Personal Information
Personal information is processed for purposes including:
• account creation and management;
• order processing and fulfilment;
• delivery, pickup, and service coordination;
• escrow management, payouts, and financial reconciliation;
• dispute resolution and enforcement of platform policies;
• fraud detection and prevention;
• platform monitoring, analytics, and improvement;
• legal and regulatory compliance.
6. Sharing of Information
Vendorah shares personal information only where necessary and appropriate, including with:
• payment and escrow service providers (such as TradeSafe);
• courier and delivery partners (such as Aramex);
• vendors or stores for order fulfilment;
• technology and infrastructure service providers;
• regulatory authorities or law enforcement where required by law.
Vendorah does not sell personal information to third parties.
7. Security & Data Protection
Vendorah implements reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.
8. Your Rights
Under POPIA, you have the right to:
• access your personal information;
• request correction of inaccurate information;
• request deletion of personal information (subject to legal obligations);
• object to processing in certain circumstances;
• withdraw consent where applicable.
9. Contact Us
For privacy-related questions or concerns, contact:
Email: support@vendorah.tech
Company: Vendorah (Pty) Ltd