Seller Agreement

Vendorah Aramex Courier Delivery Policy (Vendors) Version: 1.0 Last updated: 16/12/2025 1. Purpose This Policy protects Vendorah financially and legally while allowing Vendors to access Aramex courier delivery services. Key Responsibilities: • Vendors are responsible for accurate parcel information • Vendors are responsible for proper packaging and preparation • Vendors bear all courier penalties and cost adjustments • Vendorah may deduct courier-related costs from Vendor payouts • Abuse may result in penalties, suspension, or removal 2. Core Principles • Aramex courier account is owned by Vendorah (Pty) Ltd • Vendors are privileged users, not owners • Access is conditional, monitored, and revocable • Vendorah retains final authority over eligibility, costs, and enforcement 3. Authorized Use Only Vendors may ONLY use Aramex courier for: • Fully paid vendorahh orders NOT permitted: • Personal shipments • Off-platform sales • Unauthorized replacements or returns • Test shipments 4. Weight & Size Limits Platform limits: • 5 kg limit - Standard Aramex Express Road • 7 kg limit - Aramex Click & Collect Applies to actual OR volumetric weight (whichever is higher). Exceeding Limits: • Parcels may still be delivered • Additional charges are borne by the Vendor • Exceeding limits does NOT shift cost to Vendorah 5. Accurate Declaration (MANDATORY) Vendors MUST: • Accurately declare dimensions and weight • Ensure declarations match physical parcel • Accurately describe contents and delivery details Misdeclaration results in: • Post-delivery courier adjustments • Penalty fees • Vet score deductions • Financial deductions from payouts • Suspension for repeated violations 6. Packaging Standards Vendors are solely responsible for: • Proper and secure packaging • Correct sealing and labeling • Ability to withstand standard handling • Compliance with courier and regulatory requirements Packaging failures resulting in penalties, damage, or returns are charged to the Vendor. 7. Flat-Rate Delivery & Cost Adjustments • Vendorah may charge customers a flat-rate delivery fee • Actual courier cost may be higher or lower than flat rate • Vendors subsidize overages where applicable • Systematic abuse results in loss of courier privileges 8. Payment Deductions Vendorah may deduct from Vendor payouts: • Courier penalty fees • Weight/volumetric adjustments • Packaging failure costs • Collection no-show fees • Incorrect address fees • Prohibited item penalties • Repeated compliance violation fines 9. Failed Collections If Vendor is unavailable at scheduled collection: • Customer may be eligible for full refund • Vendor incurs vet score deductions • Performance penalties apply • Repeated failures result in suspension 10. Compliance & Enforcement Repeated violations may result in: • Vet score penalties • Temporary loss of courier privileges • Permanent removal of courier access • Account suspension or termination 11. Contact For courier policy questions: vendorah.tech@gmail.com